Terms of Service Privacy Policy

Privacy Policy

We know the value of protecting your privacy and data protection rights. The Internet is a compelling medium when it comes to transmitting personal information. For this reason, we are seriously committed to respecting the laws concerning the collection of personal data and their security, to guarantee a safe, controlled and confidential navigation for its users who visit or use the website (You as a "user") or, therefore, register on our services.

This privacy statement describes how WeHelpp.org ("we,'' "our") collect, use, process and disclose your personal information in combination with the access and use of our website and services or other means connected to the sites (such as communicating with our customer service by chat or electronic mail).

YOUR CONSENT

Before we can process your data, we will ask you to agree to certain processing activities. Please note that if you have previously expressed your consent, you may withdraw freely at any time by sending an email to us.

If you reverse your approval, and if we have no other legal grounds for the processing, we will manage your data. Please note that if we need to use your personal information to operate the website or provide our services, but you have discussed or disagree with us to handle your personal information, website or our services may become inaccessible to you.

INFORMATION WE COLLECT

When you visit our website or use any of our services, we may collect the following categories of information:

Personal data provided by you directly to us

Personal information is any information that is electronically or otherwise recorded that can identify you personally or reflect your activity, either alone or in combination with other information. Listed below are the personal information we may request from you when signing up or creating an account on our website. Users do not necessarily need to create an account before using some of our services, but, if the user chooses to do so, the following information must be provided:

  • Email Address: Basically, We use this information for account verification, identify users uniquely, for the protection of the user's account, for account restoring purposes and to communicate and send notifications. Therefore, we implore users to keep this information safe.
  • Password: You are required to choose a password for the safety of your account and to avoid unauthorized access, visit or use the Service by the use of your account/profile. You can change your password anytime. You will be responsible for safeguarding your password and for any activities or actions under your account.
  • Name: To create an account, you must provide us with your First and Last name, these names will serve as your display name. You can change or modify any name you used as your display name anytime.

Other optional information provided by you directly to us

  • Story information: Following information will be collected only if the user is creating a Story:
    • Title;
    • Category of the Story;
    • Country;
    • Story description;
    • How to help description;
    • One to three contact details;
  • Story Images: As a Writer, you can add an image or more images to a Story you are writing. These images are public and will serve as cover picture or gallery/Story pictures which will display on your Story. Uploading a pictures to a Story is not compulsory, you hold the right to upload, delete and change any of the picture you added to a Story.
  • Profile Images: As a user, you can add an image your profile. This image is public and will serve as your display picture (Profile picture) which will make it easy for other users to easily identify you when you are being searched and display on your User Page. Uploading a pictures to your profile is not compulsory, you hold the right to upload, delete and change any of the picture you added to your profile.
  • Subscription information: email address will be collected if you choose to subscribe us. If you want to change default settings of subscription following details will be collected. You can always change it or delete the details we collected about your subscription whenever you want.
    • Category of the Stories you receive;
    • Country of the Stories you receive;
  • Search Data: Any information entered into a search bar will not be considered as public information. We may store this data for analytical purposes and system improvement. No personal information will be stored in that process.

You must provide us with accurate and complete information and also ensure that your data are always up to date. Impersonating someone else, providing an email address other than your own or the creation of multiple accounts on our website is strictly prohibited failure to comply constitutes a breach of our policy, which may result in the prompt termination of your account on our Service. Your personal information can be used to contact you with newsletters, promotional or marketing materials and other data that may be of interest to you. You can choose not to receive any or all of these communications from us by following the link here or by following the instructions given in such email or by contacting us.

The user is responsible for the information and images that he/she provides to display and should think about what he makes public especially if it is sensitive information (politics, health, financial info, family details, sex life, children info, research materials etc.).

Other information

Other information is all information that does not specifically identify you and is collected through technology, including tracking information collected by third parties. Other information includes:

  • Information on your computer, mobile device or other device used to access the Services, such as the type and brand of the device, the operating system, the unique device identifiers, the browser type, the browser's client ID, the language of the browser, the Internet service provider;
  • Information about the use of our Services, such as the reading history of the pages you visit;
  • Additional traffic data, such as access time, visitor identification, traffic channel, traffic source, average traffic, campaign name, access date, software error reports, identification number of the session, access and the addresses of the reference site;
  • Search terms and search results.

Location data, such as your IP address, geolocation information (longitude and latitude)

WeHelpp.org may use and store data about your location if you give us consent to do so ("Location Data"). We use this data to provide the functionality of our service, to improve and personalize our services.

  • You can enable or disable location services when using our service at any time through your device settings.
  • Demographic data and other information provided by you that does not reveal your specific identity;
  • Other information that has been added in a way that no longer reveals your specific identity.

Through your browser or device

Some information, such as MAC address (Media Access Control), computer type (Windows or Mac etc.), screen resolution, operating system name, and version, etc. are automatically collected from most browsers or from the device. The manufacturer and model of the device, the language, the type of Internet browser, and the name and version of the service you are using. We use this information to make sure that the service works correctly.

We obtain information about you from third parties

We can work with certain third parties (for example, business partners, subcontractors, analytics providers) and also receive certain information about you from them. We may receive information about you from third parties, which may also include information about your device. For example, social media platforms can provide us with information about you. We can combine the information. We may combine the information provided with information from other sources. For example, we can combine the information collected offline with the information collected online. We may also combine the information we obtain from third parties with the information we already have.

Usage Data

We may also collect information that your browser sends whenever you visit our service or when you access the service via a mobile device ("Data usage"). This usage data may include information such as the computer's IP address (e.g. IP address), browser type, browser version, service pages you visit, date and time of the visit, time dedicated to these pages, exclusive information.

Device identifiers and other diagnostic data

When accessing the service via a mobile device, usage data can include information such as the type of mobile device being used, the unique ID of the mobile device, the IP address of the mobile device, the mobile operating system, type of mobile Internet browser that uses unique device identifiers and other diagnostic data.

Account and Story Pages

If you as a user of our platform or website create an account or a Story, they will immediately be viewable by anyone around the world or/and other users of our service. Below is the information that will be displayed on the Story page you create and Writer's page:

  • Writer's (user's) first and last names;
  • Username;
  • Display/Profile Picture, Cover Picture, and Story images
  • Country of the Story;
  • Title of the Story;
  • Story description;
  • Description on how to help;
  • Contact details given in the Story;
  • Your approval to share the Story

Your email address which you used to sign up with this website and your password are not public information unless you have mentioned them in a content you create on this website.

Deleting Story: Users can delete their Stories at any time. Deleted Stories will no longer appear in our website’s search results. Kindly know that deleted Stories cannot be recovered.

Success Story: If you marked a Story as a "Success Story" you can no longer change pictures or other details of it and you will have to delete the Story to remove images and other details.

Deleting account: You can stop using the Services at any time. Users can delete their accounts with a simple process. Once a user submits a deletion request, the account will be deleted immediately. In the event of termination, we reserve the right to remove any content or personal information left on our servers.

Kindly know that search engines and other third parties may still retain your public information such as your Stories and Writer's page even after you deleted your Stories or deleted your account.

WHY WE COLLECT AND PROCESS YOUR PERSONAL DATA

We are extremely serious about your privacy and the use of your personal information. Except for legal reasons and in accordance with the law on the protection of personal data, we may collect your personal data to:

  • ensure that the content of our site is displayed on your device in the most effective way;
  • fulfill our obligations under any agreements entered into between you and WeHelpp.org.
  • keep our site safe and secure;
  • inform you about changes to our Services;
  • respond to and manage any comments, questions or complaints you have about the site and our services, as well as comments, requests or similar complaints from other users;
  • conduct research, statistical and behavioral analysis;
  • contact you for marketing purposes, when applicable;
  • manage our site and for domestic operations, including diagnostics, data analysis, testing, research, research purposes, and statistical use.
  • provide suggestions and recommendations to you and other users of our site about services that may be of interest to you or others.
  • provide news, special offers and general information about other products, services, and events we offer similar to those you have already requested unless you have opted out of receiving this information.

Legal Reasons for Handling of your Information

We can only manage your personal information by having a certain legal basis for that purpose (i.e. "legal basis" in terms of GDPR). For the purposes of this policy, our legal basis for the processing of personal data is:

  • your consent is required for certain types of processing (for example, for direct marketing);
  • because management is required to enforce a contract between you and WeHelpp.org, or for us to take all necessary preliminary steps before entering into such a contract, provided that we do so in exceptional accordance with your request;

Our legitimate interest is to:

  • protect WeHelpp.org and our users against attempts to make fraudulent transactions (for our fraud detection processes);
  • provide quality support for users.
  • fulfill a legal obligation.

Legal basis for the processing of personal data based on the General Data Protection Regulation (GDPR):

If you are from the European Economic Area (EEA), WeHelpp.org's legal basis for the collection and use of personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which it is collected.

WeHelpp.org can process your personal data because of the reasons listed below:

  • We want to have a contract with you.
  • You gave us permission to do it.
  • Processing is in our legitimate interest and is not replaced by your rights
  • For payment processing purposes
  • Respect the law

Disclosure of personal information

We may disclose your personal information collected through the Services to other companies or third parties as described in this Privacy Policy.

  • We may disclose personal information collected by us to our subsidiaries, and affiliates.
  • We provide personal information collected by us to companies that provide assistance services or perform functions on our behalf, such as marketing, analysis and customer service delivery. These companies may need personal information to carry out their tasks.
  • We may disclose your personal information collected by us if required by law or in good faith, believing that such action is necessary to: (a) comply with applicable law or comply with legal process; (b) protect and defend our rights or property, the Services or our users and (c) act in emergency circumstances to protect the personal safety of our employees, agents or contractors, or our affiliates or subsidiaries, Users of the Services or the public.
  • We will disclose or transfer personal information to third parties in the event of an acquisition, reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our activities or actions (also in relation to any bankruptcy proceedings or similar). These third parties may include, for example, a purchasing entity and its consultants.
  • We may disclose personal information to third parties to help us determine how people use parts of the Services in order to improve our Services and develop new offerings. We may provide personal information about our users collectively use the Services in aggregate form for our service providers and other third parties.

Using the Services, you may choose to disclose personal information:

  • In the contact forms and other services for which it is possible to publish information and content (including, by way of example, chat forums, communities, our pages on social networks and landing page).
  • Through its social exchange activity: When you link the service account to your social media account, you will share information with your friends associated with your social media account, with other users, and with your social media account provider. By doing so, you authorize us to facilitate the exchange of information and we understand that the use of the shared information will be governed by the privacy policy of the social network provider.

Pay attention to what you disclose and do not disclose any personal information that you plan to keep confidential.

Reserve Of Data

WeHelpp.org will store your personal data only for the time required for the purposes stated in this Privacy Policy. Data is stored on servers in Singapore, United States, Lithuania, Netherlands or the United Kingdom. We will retain and use your Personal Data to the extent necessary to meet our legal obligations (for example, if we are required to withhold your information to comply with applicable laws), resolve disputes, and enforce our legal contracts and policies. WeHelpp.org will also retain usage data for internal analysis purposes. Usage Data is generally held for a shorter period of time, except when such data is used to enhance security or improve the functionality of our service, or we are legally required to maintain such data for longer periods of time.

Data Transfer

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction, where data protection laws may differ from those in your jurisdiction. Your consent to this Privacy Policy, followed by submitting this information, is your consent to such transfer.

Safety

We take reasonable security measures to protect the personal data under our control from loss, misuse, and alteration. Personal data is stored in protected databases and sent by encrypted SSL protocol whenever the browser supports them. However, the Internet and email transmissions are not completely secure and are never error-free. In particular, emails sent and received from this site may not be secure. Therefore, special care should be taken when you decide which information to send us by email.

Pull Out

When we request this information, we offer you the opportunity to "refuse" the use of your personally identifiable information for a purpose. For example, when you register on the site, you can indicate your preferences in our settings page, if you do not want to receive additional materials or warnings from us. Site administrators hold every right with no obligation to access, view, use, change or remove user’s data.

"Do not track"

Not tracking ("DNT") is not supported. Not crawling is a setting that you can configure your browser to notify our site that you do not want to crawl. You can enable or disable Do not Crawl in your web browser.

Your data protection rights under the General Data Protection Regulations (GDPR)

If you reside in the European Economic Area (EEA), you have some data security rights. WeHelpp.org is intended to take reasonable steps to allow you to modify, change, delete or restrict the use of your personal data. If you want to be informed about the personal data we hold about you, and if you want to be removed from our system, please contact us.

Under certain circumstances, you have the following data protection rights:

  • Right to access, renew or erase the information we have concerning you. Whenever possible, you can request access, update or deletion of your personal data directly through our public interfaces/pages. If you cannot perform these operations yourself, please contact us for assistance.
  • Right of modification If this information is incorrect or incomplete, you have the right to correct your information.
  • Right to Object: You have the right to oppose the processing of your own information.
  • Restricted Rights: You have the right to require that we limit the processing of your personal information.
  • Right to Data Portability: You have the right to receive a copy of the information we have about you in a structured, machine-readable, and commonly used format. Follow the instructions here
  • Right to withdraw consent: You have the right to withdraw your consent whenever WeHelpp.org relies on your consent to process your personal information.

Please note that we may ask you to login to your account and/or verify your identity before responding to these requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, contact your local European Economic Area (EEA) data protection authority.

AUSTRALIAN PRIVACY PRINCIPLES

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

MARKETING AND OPTING-OUT

If you have given us your consent, we may contact you via services, including e-mails and similar services about our services, promotions, and others that may be of interest to you. YOU HAVE THE RIGHT AT ANY TIME TO ASK US TO STOP PROCESSING YOUR INFORMATION FOR DIRECT MARKETING PURPOSES. If you wish to exercise this right, please follow the cancellation link or customization link at the bottom of our marketing emails or do it here.

THIRD-PARTY ADVERTISING

Web beacons, cookies, pixel tags, or to better serve advertisements for products and services that customers may be interested in accessing and using the Services and other sites or services online. We may work with third-party advertising companies that use other similar technologies. These companies do not have access to your name, address, email address, phone number or other personal information. However, we may anonymously track your use of the Internet at other sites on your network other than the Service.

SERVICE PROVIDER

We use third parties to facilitate our services, to provide services on our behalf, to perform services related to our services, or to help analyze how we use our services. We may hire companies and individuals. These third parties may only access your personal data for the purpose of performing such tasks for the WeHelpp.org and are required not to disclose or use them for any other purpose.

INTEREST-BASED ADVERTISING

Certain third parties may place Cookies on our Site in order to collect information about your online activities on our Site (e.g., pages visited on the Site and searches you performed) and over time and across different websites you may visit. This information is used to provide advertising tailored to your interests, also known as interest-based advertising, and to analyze the effectiveness of such interest-based advertising. WeHelpp.org neither supports nor endorses the goals, causes, or statements of any websites that display our advertisements.

GOOGLE ANALYTICS

We use Google Analytics to collect and analyze information about your use of our Service and to report activities and trends. This service may also collect information about the use of other sites, applications, and online resources. You can get information about Google's practices at www.google.com/policies/privacy/partners/ to disable Google Analytics You can cancel at https://tools.google.com/dlpage/gaoptout.

LINKS TO OTHER SITES

We are not responsible for the practices adopted by sites linked to or from the Service, nor for the information or content contained therein. Moving from our Service to another site using a link will invalidate our privacy policy. Your browsing and interactions with other sites, including sites linking to our site, are subject to the rules and policies specific to that site.

CHILDREN'S PRIVACY

Protecting children's privacy is important to us. We do not knowingly transmit or collect personally identifiable information from minors and/or people under the age of 18 to the Service with or without the permission of the parent or guardian. If you are a parent or legal guardian and believe that your child has provided us with information, you can send us an email. If it is proven that we collect personal information from a child, we will take steps to remove that information from the server.

CHANGES TO THIS PRIVACY POLICY

From time to time, we may change the Privacy Statement. You are responsible for periodically reviewing this Privacy Policy. Your continued use of the site after the posting of changes to the Privacy Policy indicates your acceptance of these changes. Unless we give you a specific notice, no change in our Privacy Policy will apply retroactively. If you do not agree to the terms of this policy or any modified version of this policy, the only possibility is to stop using our service.

We recommend that you periodically review this Privacy Statement for any changes. Changes to this Privacy Policy are effective when posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us: By emailing us at privacy@wehelpp.org.

By emailing us regarding matters in this policy or other, you consent that we keep the email address, content of the message and contact details.

Effective: 01 November, 2021